Over the years of serving mid-size service firms, my firm has been asked to help fix a problem that is very vexing: one big client. Sometimes this might be more than one client. But the point is that ...

Enjoy the pop of a champagne bottle being opened. You just put a leash on your first Big Dog. An international company on the Fortune 1,000 list is now your client. Following the arduous process of ...

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We just lost a big and important customer. We don’t lose customers very often, and if we do, in most cases, I can rationalize why the client made the wrong decision to leave us. In this case, I had no ...

L-R: Kathleen Lucente, Vikram Kanda, Christine McKay, Laret Casella, Donna Michaels, Eric Douglas, Troy McCracken, John Dini, Corine Prieto, Vincent Phamvan, Liz Wooten-Reschke, Brian Garvey, Cory ...

I had a meeting recently with an accountant and was led into his office while he was on the phone. I overheard him telling a client that he wouldn’t be able to get his work done as promised because ...

Members of Fast Company Executive Board share their expert insights. [Image: Courtesy of the individual members.] The Fast Company Executive Board is a private, fee-based network of influential ...