In an increasingly competitive global economy, providing excellent customer service can be a key factor to set your small-to-medium-sized business (SMB) apart from your competition. According to ...

Customer service has traditionally been viewed as a cost center for businesses. It's often seen as a necessary expense that only adds a little value to the bottom line. But customer experience is ...

The survey identified the top five retail industry challenges: industry competition, inflation and high costs, rising customer acquisition costs, changing consumer behavior, and cost of returns. Also: ...

It is critical for a business to draw in customers, but the ultimate goal is to get those customers to return and become regular buyers. Through effective marketing and other actions, you can turn a ...

Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they’ve never done before. When interacting with a customer ...

The advent of generative AI models has ignited an era of fascination and experimentation, yet the tangible economic implications of their widespread implementation have largely remained a mystery. In ...

Note: This video is the fifth of a six-part interview between Morningstar director of personal finance Christine Benz and Vanguard president and CEO Tim Buckley. Christine Benz: I want to talk about ...

Leadway Assurance is leveraging data and insights to improve customer service, the Managing Director, Leadway Assurance, Tunde Hassan- Odukale, has said. Hassan-Odukale in a statement said the ...

The new survey data comes from the company CallMiner and it looks at the customer experience (CX), drawing on insights from the pandemic. The report went live on August 3, 2020, and it includes an ...