LONDON--(BUSINESS WIRE)--A well-known customer intelligence company, Infiniti Research, has announced the completion of their recent article on an introduction to customer need analysis. Identifying ...

OTTAWA, Ontario, Canada-- Mitel, the trusted provider of IP communications solutions and applications that deliver business process improvement, today announced the introduction of the Mitel Customer ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

Built on the Now Platform, Now Assist for Telecommunications Service Management leverages NVIDIA AI to help boost agent productivity, speed time to resolution, and enhance time to value. The first ...