Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face ...

Agentic, intent-based commerce is beginning to bypass search and browsing altogether, introducing a new competitive challenge ...

Nimble’s unified marketing platform aims to help SMBs replace bloated email and CRM tools with a single system for managing campaigns, contacts, and customer engagement. Frustrated shoppers are ...

Frustrated shoppers are pulling back from e-commerce as AI bots beat humans to checkout and flood sites with scams.

One of the most successful direct-to-consumer shopping outlets for China-based vendors outside of China’s own Alibaba e-commerce platform is Amazon. This trend has been accelerating for years.

Most Popular on E-Commerce Times Last 24 Hours Customer Service Company Warns of Tsunami of Post-Holiday Returns The Grinch Wears Silicon as Bots Hijack E-Commerce Year-Round AI Shopping Surge Exposes ...

When WorldCom, the telecommunications giant, failed and was put into bankruptcy, the U.S. witnessed one of the largest accounting frauds in history. Former CEO, Bernie Ebbers, 63, was convicted of ...

Deepfake fraud is rapidly emerging as one of the most dangerous cyberthreats, eroding consumer trust in biometric authentication. AI-generated attacks manipulate Face ID and voice authentication to ...

Artificial intelligence (AI) is driving more innovation in e-commerce, turning what was once an intriguing concept into a must-have competitive advantage. No longer just a tool for efficiency, AI is ...

Online shopping returns cost retailers billions of dollars, pump tonnes of carbon dioxide into the atmosphere, and dump billions of pounds of waste into landfills, according to a global plastics ...

Virtual agents and AI chatbots will be eating into search engine volumes over the next two years, causing them to decline by 25%, according to a report released Monday by technology research and ...

Amazon reported recently that online grocery sales tripled during the pandemic. The company also saw a 160 percent increase in delivery capacity and tripled the number of Whole Foods pickup spots.