Mid-career professionals can combat burnout and advance by using short-term EICC training to gain practical skills, new ...

In the city’s first venture into agentic AI solutions, officials are looking for a vendor to help create an AI agent to support service delivery for residents. It will function as a chatbot and agent.

RMACC HPC Symposium comes to Boise (with special Boise State pricing) ...

Help desk software has become much more than a system for tracking tickets. Many platforms now function as the operational backbone of IT support, connecting workflows, self-service, asset data, ...

AI-powered customer-facing platform designed to support reception, scheduling, intake, communication, payment routing, ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent. Fin ...

Since last spring, I’ve been in touch with a woman I’ll call Jean, the manager of a Social Security field office in the Midwest. She and her team assist beneficiaries, by phone and in person, with ...

Purdue developed a structured onboarding program for student help desk employees. Their structured, collaborative onboarding programs are transforming student help desk roles. Through course-based ...

Alexandra Twin has 15+ years of experience as an editor and writer, covering financial news for public and private companies. Pete Rathburn is a copy editor and fact-checker with expertise in ...